We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@kbreido.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@kbreido.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@kbreido.com.

Here is the extended, formally written Return and Refund Policy for KbREIDO. This draft incorporates standard legal e-commerce protections while strictly integrating your specific requirements regarding merchandise condition, the 72-hour initiation window, shipping liabilities, and dispute terms.

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Return and Refund Policy

Last Updated: May 2, 2026

Thank you for shopping with KbREIDO (www.kbreido.com). We take immense pride in the craftsmanship, quality, and presentation of our tailored menswear and Italian silk neckwear. We understand that there may be occasions where a purchase does not fully meet your expectations.

Please read this Return and Refund Policy carefully. By making a purchase on our website, you signify your agreement to the terms outlined below.

1. Eligibility for Returns: The "Original Condition" Guarantee

KbREIDO strictly enforces a quality control standard for all returned items. Returns can only be applied and accepted if the merchandise is returned in the exact original condition in which it was sent to the customer.

To satisfy the "original condition" requirement, the merchandise must be:

• Unworn, unused, unwashed, and entirely unaltered.

• Completely free of any damage, stains, odors (including cologne or smoke), or signs of wear.

• Returned with all original KbREIDO tags, labels, and protective packaging fully intact and attached to the garment or accessory.

2. Refund Initiation Timeline

If you wish to return an item, you must submit a formal return request to our support team. If your request is deemed applicable and meets the preliminary conditions of this policy, KbREIDO will initiate the refund process within 72 hours of receiving your formal request.

Please note: "Initiating" the refund means that KbREIDO will process the authorization on our end within 72 hours. Depending on your bank, credit card company, or financing provider (e.g., Affirm/Shop Pay), it may take additional business days for the funds to officially post to your account.

3. Inspection and Refusal of Refunds

Upon receiving your returned item, our quality assurance team will conduct a thorough inspection to verify that the merchandise meets our stringent original condition requirements.

If the returned merchandise is found to be worn, damaged, altered, missing tags, or otherwise not in the original condition, KbREIDO unconditionally reserves the right to refuse the refund.

In the event that a refund is refused due to the condition of the returned merchandise, the item(s) will be returned to the customer. The customer will be held solely responsible for all shipping expenses incurred to send the rejected merchandise back to them.

4. Shipping Charges and Dispute Resolution

Shipping costs are entirely non-refundable. As the purchaser, you assume full financial responsibility for paying your own shipping costs for returning your item to our facility.

Furthermore, in the event of any dispute regarding a return, the condition of the merchandise, or a chargeback, the customer specifically agrees to bear all logistical costs. The customer is strictly responsible for paying all shipping and handling charges incurred both from KbREIDO to the customer, and from the customer back to KbREIDO, for the duration of the dispute. ### 5. Non-Returnable Items Please note that certain items cannot be returned under any circumstances. These include:

• Custom-tailored, Bespoke, or "Made-to-Measure" garments, as these are crafted specifically to your individual sizing and specifications.

• Gift cards.

• Items marked as "Final Sale" at the time of purchase.

6. How to Request a Return

To start a return or notify us of a dispute, please contact us at the email address provided below. Include your order number, the name of the item you wish to return, and the reason for the return. We will provide you with further instructions on how to securely ship your package to our facility.

7. Contact Information

For all questions regarding returns, refunds, or to initiate a request, please contact us exclusively via email or postal mail.

Email: sales@kbreido.com

Mailing Address: KbREIDO Returns Department PO BOX 5351 Bryan, TX 77801 United States